Help & FAQ

No. Some are free, and the price is shown before you start. Free ones download straight away. Paid ones go through Paystack, then your download starts.

Wait a minute and refresh the page. Payments are confirmed through Paystack, which can take a moment. If it still hasn't unlocked, open Account → Transactions, tap Check payment next to the pending payment, and if it still doesn't clear, contact us with the transaction reference. We'll check the payment and unlock your file.

Everything you've bought is kept in your account. Past questions are under Account → Past questions and generated documents under Account → Documents. You can download them again whenever you like.

No. Docki sells digital products that are delivered the moment payment is confirmed, so we don't offer refunds. Please check the preview before you pay. If you were charged and didn't receive your product, contact us and we'll fix it.

Payments are processed by Paystack. Docki never sees or stores your card details, and we will never ask you to send your card number or password.

Pick a document, fill in your details, check them, then download your PDF. If the document is paid, you pay on Paystack before the download starts.

Yes. The preview updates as you type, and there's a check step before you pay. Look carefully at names, dates and spellings, because the final file uses exactly what you entered.

If you haven't paid yet, go back, correct your details and check the preview again. If you've already paid and spot a mistake, contact us with your transaction reference.

Go to Past questions and search by course code or title, or choose your department. Open a result to see its preview before you download or pay.

Open a listing and tap Message on WhatsApp to chat with the seller directly. Meet in a public place and check the item before you pay.

Under Account → Saved. Tap the bookmark on any tool, opportunity, listing, document or past question to add it there.

Anyone with your link can send you a message without their name attached. You can pause messages or turn off images in your anonymous settings, and you can report a message you're uncomfortable with.

Use reset password and we'll email you a link. If you signed in with Google, just use the Google button on the login page.

Open your Account page and scroll to Delete account at the bottom. It permanently removes your profile, anonymous inbox and saved items. Payment records are kept for accounting.